Website Terms and Conditions

Updated on 17.06.2025

1. General Provisions

1.1. These Website Terms and Conditions (hereinafter – the "Terms") govern the legal relationship between UAB “Fjord Sales” (hereinafter – the "Seller") and the Buyer (hereinafter – the "Buyer") when purchasing goods on the online store www.fjordsales.lt.

1.2. By placing an order, the Buyer confirms that they have read and agree to these Terms, the Privacy Policy, and other conditions published on the website.

1.3. The Seller reserves the right to change the Terms. The updated Terms come into effect from the moment they are published on the website.

2. Conclusion of the Purchase-Sale Agreement

2.1. The purchase-sale agreement is considered concluded from the moment the Buyer forms a shopping cart, provides delivery information, selects a payment method, and confirms the order.

2.2. The order is considered fulfilled when the Seller confirms it by email and dispatches the goods.

3. Product Range and Prices

3.1. The product range and prices are displayed on the website. Prices are shown in euros including VAT.

3.2. The Seller reserves the right to change product prices at any time; however, such changes do not affect already concluded transactions.

4. Payment

4.1. The Buyer makes payments through Paysera, Opay, Shopify Payments, or PayPal payment systems.

4.2. The Buyer undertakes to provide accurate data during payment. If necessary information is not provided, the Seller is not responsible for order fulfillment disruptions.

5. Delivery

5.1. Goods are typically delivered within 1–3 business days in Lithuania. Orders placed before 12:00 are usually delivered the next business day.

5.2. Frozen fish products are delivered once per week, with delivery details coordinated individually.

5.3. Deliveries are made via LP Express, Omniva, or Venipak courier services.

6. Returns and Exchanges

6.1. Returns and exchanges are handled in accordance with the Government of the Republic of Lithuania Resolution No. 697 of June 11, 2001, and the Civil Code of the Republic of Lithuania.

6.2. Perishable goods (e.g., frozen food products) can only be returned if they are of poor quality. The Buyer must notify the Seller within 72 hours of delivery and provide a photo or video along with a written explanation of the issue.

6.3. If the Buyer fails to meet the 72-hour deadline or does not provide proof, the Seller is not obliged to resolve the complaint in favor of the Buyer.

7. Quality Guarantee and Claims

7.1. Goods may slightly differ in appearance from their photos due to display device settings. Such discrepancies are not considered defects.

7.2. All quality-related claims must be submitted by email to labas@fjord.lt or by phone at +370 650 74411.

8. Liability

8.1. The Seller is not responsible for losses if the Buyer has not read the Terms despite having the opportunity to do so.

8.2. The Seller is not liable for actions of third parties that may disrupt website functionality or delivery of goods.

9. Intellectual Property

9.1. All texts, images, and logos on this website are the property of UAB “Fjord Sales” or its partners and are protected by applicable law.

9.2. Any use without prior written permission is prohibited.

10. Personal Data Processing

10.1. Personal data is processed in accordance with the Privacy Policy, which can be found here.

11. Final Provisions

11.1. All disputes shall be resolved through negotiation. If not resolved, disputes are handled by the competent courts of the Republic of Lithuania based on the Seller’s registered office.

11.2. These Terms are prepared in accordance with the laws of the Republic of Lithuania.